Terms and Conditions
- Payment is taken at the time of order.
- Once payment has been received, your order will be posted within five working days, unless you are notified otherwise.
- All orders are posted by Royal Mail Tracked 48.
- Delivery may be delayed if the weather does not allow post to leave the islands.
- Colour reproduction of the products is a close representation, however I cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
- Please check your order upon delivery and contact me immediately if the item is damaged or you receive the wrong item, so that I can evaluate the issue and help.
Returns and refunds
- To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact me at info@stmartinsbeachart.co.uk or via the Contact page of this website. Please note that returns will need to be sent to the following address:
S Boxall, Fiddlers Green, Higher Town, St. Martins, Isles of Scilly, TR25 0QL.
- I recommend you use a recorded delivery service and ask for proof of postage. I cannot accept responsibility for postage fees or for any items damaged, lost or stolen in transit.
- Items sent back to me without first requesting a return will not be accepted.
St Martin's Beach art customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
Contact details
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
How long we keep information
Your name, contact details and address will be deleted from our record 28 days after your orders delivery date as shown by Royal Mail tracking.This delay is to allow for any queries following delivery.
If a query is made and requires further action, this period may be extended until the issue is resolved. Once the issue has been resolved your name, contact details, address, payment details and correspondence will be deleted from our record.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
28 December 2024
Cookies
Cookies are small pieces of information that are stored by your browser on your computer hard drive.
We may use cookies for the following reasons:
- Google Analytics - set up in such a way that IP addresses are anonymized and we don't permit Google to use the data for other services. This means no traceable data is processed.
- A function cookie - simply to verify the website owner. This doesn't affect you privacy.